Jill Kamp Melton has a new book out:

The Power of the Zip is a manual to help anyone figure out how to speak and how to listen more effectively. With assessments and step by step guidelines to help people recognize what they are doing and reframe bad habits into “language leverage”, The Power of the Zip will make people more successful in their professional and personal lives.

The Power of the Zip: Reinventing the Way You Talk One Conversation at a Time, by Jill Kamp Melton

Sample sections and full Table of Contents on Amazon.